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Voxco Dialer is an advanced solution for phone-based research projects, offering flexible dialing options—from manual to automated—to optimize call connections and streamline your survey operations. Whether your need to host on-premise or in the cloud, Voxco Dialer is your answer.
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Four versatile dialing modes—Preview, Power, Predictive, and Hybrid—allow you to customize the dialing pattern to suit your project’s needs.
Seamlessly integrates with Voxco CATI and IVR for a streamlined workflow and enhanced multi-channel data collection.
Filter out bad connections like busy signals, no answers, and answering machines, ensuring only successful calls are dispatched.
Monitor and improve call center performance with live monitoring, recorded sessions, and performance reports.
Boost call center efficiency with features like call conferencing, call transfer, and intelligent routing for greater flexibility.
Predictive dialing adjusts call pacing to match interviewer availability, resulting in more conversations per hour.
Interviewers can review cases before placing the call, ensuring a tailored approach. When ready, they can either initiate the call manually or let the dialer do it automatically.
Fully automated, this mode adjusts dialing rates based on real-time predictions of interviewer availability, maximizing productivity while minimizing dropped calls—perfect for large sample studies.
A non-predictive automated dialing mode that ensures zero dropped calls by dialing only as many numbers as there are available interviewers. Ideal for balancing efficiency and call success.
Combines Predictive and Preview modes to allow interviewers to seamlessly switch between them, enhancing productivity and reducing toggling, especially for cell phone samples.
Extend your call center performance and enable respondents to answer via their phone keypad at any time, 24x7. Works with Voxco Dialer.
Voxco TCPA Connect is a manual dialing solution designed to help phone survey centers meet the latest US dialing regulations. It integrates seamlessly with Voxco CATI and operates on an isolated telephony server to ensure compliance.
Streamline workflows with features like:
On-Screen Dialing: Eliminate manual errors with numbers directly on-screen.
One-Click Dialing: Speed up calls with efficient, click-to-dial functionality.
Automated Case Distribution: Seamlessly assign new cases after each call for faster processing.
Achieve superior call quality and compliance with tools like:
Live Call Monitoring: Ensure interviews meet quality standards in real time.
Call Recording: Maintain records for training, compliance, and analysis.
Real-Time Reporting: Track interviewer and project performance with actionable insights.
Voxco IVR (Interactive Voice Response) seamlessly integrates with Dialer and makes it easy and cost-effective to deliver self-completion surveys and automated messages to a broad audience.
Inbound: Handle incoming calls from customers or respondents. Great for customer support or self-service tasks.
Outbound: Proactively initiate calls to deliver information or collect responses. Great for reminders, customer feedback, or service disruptions.
Mixed: Combines both modes for a seamless, two-way interaction. Enables customers to return missed survey calls via inbound option.
Reduce operational costs by automating routine calls.
Improve caller satisfaction by delivering quick and efficient service.
Scales easily to handle high call volume.
"We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients."
Steve Male
VP Innovation & Strategic Partnerships
"Since using the integrated Voxco platform, we have significantly increased our productivity and made the management of the thousands of songs that we process each year much more efficient."
Jacques-François Fournols
Executive Director
Voxco is how anyone with complex research questions gets better answers, faster. Speak with a Voxco survey specialist today.
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