Customer Segmentation

Segment Users & Create Unique Experiences

Group customers into segments to engage with them on a personal level one at a time. Reinforce your brand value by delivering what customers love.

Voxco Intelligence helps you redefine experience

1.

Capture customer data

2.

Build cohorts

3.

Identify upsell opportunities

4.

Personalize customer experience

5.

Enhance engagement

6.

Maximize customer satisfaction

Proactively engage customers: Make it personal

Cluster customers into micro-segments based on demographics, geographic, historical data, survey data, and more.

Leverage data across all customer touchpoints and drive usage-based segmentation.

Integrate transaction data, app data, website data, survey data, and more.

Create detailed customer DNA maps to identify usage and customer preference patterns.

Analyze each segment to explore and pinpoint opportunities for upsell, usage enhancement, retention, engagement, etc.

One-to-one personalization for each customer segment and at an individual customer level.

Why Voxco Intelligence?

20%

growth in revenue from loyal customers.

21

days to see ROI.

15 - 20%

increase in response rates of cross-sell campaigns.

Dynamic targeting for every use case

Voxco Intelligence empower organizations to deliver a highly personalized experience for every use case:

E-commerce: 

Build segments and target with personalized offers, incentives, products, etc. Improve purchase frequency and maximize the lifetime value of loyal customers.

Retail: 

Leverage store, geo, and customer level segmentation to enhance customer loyalty. Optimize customer experience with a customized loyalty program.

Financial Services: 

Dissolve data silos, build usage-based customer segments, develop strategies to optimize offers and services relevant to each customer. Drive engagement, increase loan approval, and minimize effort.

Target valuable customers at the right moment

Target by RFMC micro-segments: 

Automate user segmentation based on past behavior and probability of inactivity or usage enhancement. Identify the advocates and those at-risk of churning.

Deliver with AI and ML capabilities: 

Leverage advanced analytics and ML to anticipate customer behavior and enhance customer experience by personalizing every touchpoint.

Engage in real-time: 

Monitor customers in real-time to maximize cross-sell and purchase frequency. Predict inactivity, improve satisfaction, and reduce churn.

Innovate customer experience: 

Gain a unified view of customers and integrate with our advanced analytics to reinvent and modify customer experience personally. 

Meet our Clients
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Implementing a data lake to drive micro-segmentation, personalization, and retention through the power of data-driven insights.

Building and implementing retention model to reduce churn across different segments.

Driving a customer-centric strategy across the organization. 

Driving data integration and enabling geospatial analysis for effective decision making.