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Voxco CATI (Computer-Assisted Telephone Interviewing) is an integrated software designed to launch large-scale phone-based research projects, combining automated tools with humans to optimize multi-mode research.
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Design dynamic phone surveys with advanced question types, layouts, logic functions, validations and programmable features for precise and efficient data collection.
Manage samples with flexible imports, complex quota controls, interviewer role assignments, prioritized calling and dynamic adjustments to quotas and field progress.
Enhance call center efficiency with automated dialing, listening and recording options for better quality control and IVR capabilities.
Track interviewer performance and project progress in real time with live dashboards and customizable, in-depth reports.
Manage phone surveys alongside online and offline channels from a single, centralized platform.
Ensure full compliance with regulations like TCPA, STIR/SHAKEN, and SOC2 while optimizing productivity.
Leverage smart call routing to ensure that respondents are directed to the right interviewer based on skills and availability, boosting response quality and engagement.
Monitor interviewer performance and project progress using customizable dashboards, track metrics and generate in-depth reports with one click.
Utilize advanced features like call monitoring, playback and intelligent call routing. Efficiently blend inbound and outbound calls for improved response rates.
Maximize efficiency with Voxco's seamless integration of CATI, Cloud Dialer, and IVR, offering automated, manual, or hybrid dialing modes for high-scale projects.
"We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients."
Steve Male
VP Innovation & Strategic Partnerships
"Since using the integrated Voxco platform, we have significantly increased our productivity and made the management of the thousands of songs that we process each year much more efficient."
Jacques-François Fournols
Executive Director
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Picture this... you're a successful polling organization with a forty-year history of reliable results. You've worked with esteemed publications from The Wall Street Journal to The New York Times, and you're ranked as one of the most accurate pollsters in the United States.
But, you've taken on a massive, first-of-its-kind polling project - and you can't do it alone. You plan to conduct nearly 100 polls across dozens of House and Senate races - and publish the results live online, which no pollster has ever done before. But you don't have enough people to conduct all these calls yourself, and you're not sure where to track down additional qualified researchers, or how to get them working together smoothly enough to ensure accurate live results.
So, you turn to Voxco. We connect you with four respected phone survey centers in our client network so you can scale your capacity without sacrificing quality. Then, we help you centralize management of your questionnaires, calling strategy, and data, so that you and your partners can collaborate easily. And last, features like CATI and an integrated dialer make your calls more efficient, and allow you to adjust strategy as you go, so you can get the data you need quickly.
Now, millions of Americans were able to follow the race in real-time. Plus, they gained a better understanding of polling with your innovative, transparent approach. And with Voxco at your side, you know you know that no matter what new challenge you take on, you're ready to answer anything.
Voxco is how anyone with complex research questions gets better answers, faster. Speak with a Voxco survey specialist today.
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